Return & Refund Policy
At ShopVitra, customer satisfaction is important to us. Please review our Return & Refund Policy carefully before placing an order.
1. Return Eligibility
You may request a return if:
• The product arrives damaged or defective
• The wrong product is delivered
• The product is significantly different from its description
To be eligible for a return, you must contact us within 7 days of receiving your order.
2. Non-Returnable Items
We do not accept returns for:
• Change of mind
• Incorrect orders placed by the customer
• Products damaged due to misuse or improper handling
3. Return Process
To request a return, please contact our support team with:
• Your order number
• Photos of the product
• A description of the issue
Email: support@shopvitra.online
4. Refunds
Once your request has been reviewed and approved, refunds will be processed within 5–10 business days.
Refunds will be issued through the original payment method whenever possible.
5. Order Cancellations
Orders may be cancelled before they are processed for shipment. Once an order has been shipped, cancellation may not be possible.
6. Shipping Costs
Shipping charges are non-refundable unless the return is due to our error or a defective product.
7. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@shopvitra.online
Phone: +92 3126647288