FAQs

Frequently Asked Questions (FAQs)

1. How long does shipping take?

Orders are typically delivered within 3–10 business days within Pakistan. International shipping may take 7–20 business days depending on the destination.

2. How can I track my order?

Once your order is shipped, tracking information will be sent to you via email or SMS when available.

3. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) may be available for eligible locations within Pakistan.

4. Can I return a product?

Yes. If your product arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

5. How do I request a refund?

Please contact our support team with your order number and details of the issue. Refund requests will be reviewed according to our Return & Refund Policy.

6. Can I cancel my order?

Orders can be cancelled before they are processed for shipment. Once shipped, cancellation may not be possible.

7. Why is my order taking longer than expected?

Delivery delays can occur due to courier issues, customs clearance, weather conditions, public holidays, or high order volumes.

8. Where do your products ship from?

Some products may be shipped directly from our trusted suppliers and fulfillment partners, which may affect delivery times.

9. What payment methods do you accept?

We accept the payment methods displayed during checkout.

10. How can I contact customer support?

You can contact us at:

Email: support@shopvitra.online

Phone: +92 3126647288