Privacy policy

Privacy Policy

Last Updated: June 29, 2026

At ShopVitra, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

By accessing or using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Order Information

  • Products purchased

  • Order history

  • Shipping details

  • Returns, exchanges, and refunds

  • Transaction records

Payment Information

Payments made through our website are processed securely by trusted third-party payment providers. We do not store your complete payment card or banking information on our servers. We receive only the information necessary to confirm and process your payment.

Device & Usage Information

When you use our website, we may automatically collect information such as:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Date and time of access

  • Website usage information

  • Cookies and similar technologies

How We Collect Information

We collect information:

  • Directly from you when you place an order, create an account, subscribe to our newsletter, or contact us.

  • Automatically through cookies and similar technologies when you browse our website.

  • From trusted service providers that assist with payment processing, shipping, analytics, fraud prevention, and customer support.

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders.

  • Arrange shipping and delivery.

  • Process payments securely.

  • Communicate with you about your orders.

  • Respond to customer inquiries.

  • Improve our website, products, and services.

  • Personalize your shopping experience.

  • Detect and prevent fraud or unauthorized activity.

  • Comply with legal and regulatory obligations.

  • Send promotional emails and special offers where permitted by law.

Cookies

We use cookies and similar technologies to:

  • Keep your shopping cart active.

  • Remember your preferences.

  • Improve website functionality.

  • Analyze website traffic.

  • Measure marketing effectiveness.

  • Enhance your overall shopping experience.

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary to operate our business, including:

  • Payment processing providers

  • Shipping and logistics providers

  • Website hosting providers

  • Customer support services

  • Analytics providers

  • Marketing service providers

  • Fraud prevention services

  • Government or regulatory authorities where required by law

These third parties are permitted to use your information only for the purposes of providing their services.

Third-Party Services

Our website may use third-party services to help operate our business, including payment processing, analytics, email communications, and shipping services.

These providers process personal information in accordance with their own privacy policies.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders.

  • Provide customer support.

  • Maintain business records.

  • Comply with legal obligations.

  • Resolve disputes.

  • Enforce our agreements and policies.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your information.

  • Request a copy of your personal information.

  • Object to or restrict certain processing activities.

  • Withdraw consent for marketing communications.

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child, we will promptly delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of any third-party websites you visit.

International Data Transfers

Your information may be processed or stored in countries outside your country of residence where our service providers or business partners operate. We take reasonable measures to ensure your information remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

ShopVitra

Email: ibraheemmriza0098@gmail.com

Address:
Faisalabad, Faisalabad, 38000
Pakistan